About

FAQ

• Where is the store based?

  Anhui, China

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 3 to 7 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 4 weeks.

• Rush order

  I accept Rush Orders.
  But please First let me know Your Exact Wedding/Event Date and after I can check my Production Calendar and tell you How much Rush Service Fee is required.

• CUSTOM ORDERS

  I am a Professional Dressmaker with 25+ Years of Experience.
  If you couldn't find Your Dream Dress in My Store, then you can send me Pictures or Drawings of Your Dream Dress and I can bring it to Life for You!
  We can together create Amazing and Unique Dresses with You!
  Or I can customize My Own Dresses for you, according to your needs and requirements.

  A Custom project according to a Picture or Drawing or Your Custom Requests may take up to 10-14 weeks to create.
  But during the Busy Wedding Season, I am getting more busy than regular and naturally, My Regular Production time may get 1-2 Weeks longer (12-14 weeks) than regular season.
  You can contact us by email: xiqin2023@foxmail.com

• Production time

  The time I need to prepare a Standard Order for shipping varies.
  For details, please see individual items.

  Please Note: During the Busy Wedding Season, I am getting more busy than regular and naturally, My Regular Production time may get 1-2 Weeks longer than regular season.

  My Production Time starts when the payment is cleared and I have received all the details of your order as I needed (Your Custom Measurements, Color and Custom Requests if there are any).

  But don't be in worries My Dear, busy season or not, I will still fit Your Order in My Production Calendar and make a Beautiful Dress Just for You - In Your Custom Measurements and Requests.

• CANCELLATION

  I accept cancellation within 12 hours of purchase.
  Please note that there will be 5% Fee deducted from the total sum you originally paid. It is PayPal service fee which is non-refundable for us in anyway.

  For any reason, If a Custom Order (None Rush) is requested to be cancelled within 7 Days after it's placed, then I can only refund 70% of the order amount.
  But after 7 Days, Custom Orders may not be subject to cancel.
  Because after I received an order, I arrange the necessary materials Fabrics as soon as possible and lot's of time and effort would be already involved. Hoping for your understanding about this.

• RETURNS REFUNDS

  Standard Size US-2-US16 You can decide whether to return or not within 7 days after receiving the item. The return address may be different from the shipping address. Please contact me for the correct return address.
  Buyer is responsible for return shipping. Buyer is responsible for any loss of value if the item is not returned in its original condition.
  The following items or services cannot be returned or exchanged: 1- Clearance or Sale Items, 2- Accessories, 3- Custom Made Items, 4- Flash Sale Items, 5- Rush or Upgrade Service Fees, 6- Shipping or Expedited Shipping .
  Unfortunately, following items cannot return or refund:
  • If your event is canceled or you changed your mind.
  • If you give me wrong measurements.
  • Items that have been worn and/or used or damaged.
  • If you return before my confirm (a return MUST be confirmed/accepted from my side and only then it can be returned).
  • Rush Service Fees or Shipping Fees or Reservation Payments are not refundable.
  • Return Shipping is buyer responsible.
  • Custom Orders are not refundable. Definition of Custom Order: All of my items are made to order which means I handmade all items in my store upon request. Therefor, everything is considered Custom Made.

  Please Note:
  30% restocking fee are charged on the returned item.

• SHIPPING & CUSTOMS

  • Customs taxes or import duties (if any) are the buyer's responsibility and are not included in the shipping charges.
  • Please kindly note that I cannot responsible for delays due to customs. Also once it's shipped, I cannot responsible for delays/lost items.
  • To save volume and shipping cost for you, I will use Soft and Safe Packing way for your shipping. If you want me to ship Your Dress in a Box, then please inform me in advance. But shipping cost would come 2-3 times more expensive when shipped with Box, as the volume is much Bigger.

• DISCOUNTS & SALES

  Sales come and go randomly. If you see an ongoing sale, you can go ahead and place your order to Lock the Price. But your custom custom measurements may come in 1-2 days later.

  Please Note:
  After you placed your order, If a bigger sale/discount was applied, I cannot recalculate the price and the order cannot be cancelled for the reason of price change.

• LOCAL ALTERATIONS

  All of my Professional Effort and Care is to make Your Dress fit You well and the most important part of providing this is taking the most accurate measurements. That's why, It's very IMPORTANT for me if you follow my measurement instructions.
  However, when you receive your item you may need some alterations. This is a standard practice in the Bridal Industry and I suggest you to plan for alterations with help of a local tailor and Your Budget accordingly.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.